Help & Support
Hi there! 💜 Questions about an order or about K-pop merch? Pick the quickest way to reach us below.
When you message us about an order, please include your order number (for example #1001) so we can help you faster.
FAQ
Where do you ship from?
Every order ships from Seoul, Korea, by Korea Post international air parcel.
Do you ship to my country?
We ship to 36 countries. Enter your address at checkout to see the shipping options for your country. If your country isn't listed, message us and we'll check for you.
How much is shipping?
Shipping is calculated at checkout from the total weight of your order.
Is the merch official?
Yes. We buy from the official artist and agency shops in Korea.
How do pre-orders work?
Pre-order items ship after the official release. The product page shows the pre-order details. If your order mixes pre-order and in-stock items, message us and we'll tell you how it will ship.
Can I change or cancel my order?
Message us on Telegram or by email with your order number as soon as possible, and we'll do our best to help.