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Where we ship

We ship from Seoul, South Korea to the 36 countries shown at checkout.

How we ship

All orders are sent by Korea Post (K-Packet or Air Parcel). Delivery usually takes 2–4 weeks after dispatch. Customs or local post delays can make it longer.

Shipping cost

Shipping is calculated at checkout by total weight and destination region. Orders over 20 kg cannot be shipped at this time.

Processing time

In-stock items ship within 3–5 business days. Pre-order items ship after the release date shown on the product page. If your order has both pre-order and in-stock items, it ships together when everything is ready, unless we tell you otherwise.

Tracking

You will get a tracking number by email when your order ships.

Customs, duties and taxes

Import duties, taxes and customs fees in your country are not included in our prices or shipping. If your country charges them, you pay them when the parcel arrives.

Wrong address or returned parcels

Please check your address at checkout. If a parcel comes back to us because the address was wrong or it was not collected, we can send it again once you pay the new shipping cost.

Questions

Email help@myuniverseshop.com